Our Policies
Terms and Conditions


By using our website and purchasing products, you agree to our Terms and Conditions, which govern the proper use of the site, prohibited activities, age requirements, and the purchase process. These terms also cover your responsibilities as a customer, as well as ours as a store. We reserve the right to update or modify these terms at any time, and any changes will be posted on this page.
Return Policy

We want you to feel confident shopping with us 🤍

If you’re not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, provided the item is unused, unopened, and in its original packaging.

How to request a return:

  1. Contact us at [your email] with your order number.
  2. Our team will guide you through the return process.
  3. Once we receive and inspect the returned item, your refund will be processed.

Refunds are typically issued within 5–7 business days after the return is approved.

Please note:

  • Shipping fees are non-refundable
  • Sale or promotional items may not be eligible for return
  • We are unable to accept returns on used or opened products for hygiene reasons
Shipping Policy

We deliver your skincare with care 🤍

All orders are processed within 1–2 business days.

Estimated delivery times by region:

  • Asia-Pacific: 3–10 business days
  • United States & Canada: 12–18 business days
  • Europe: 8–12 business days
  • Australia & Rest of the World: 15–20 business days

These are estimates only. Your order may arrive earlier depending on your location and local courier efficiency. Delivery times can also vary due to customs processing.

Once your order ships, you’ll receive a tracking number to follow your delivery every step of the way.
Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

Information We Collect

When you use our website, we may collect the following information:

  • Name
  • email address
  • Shipping and billing address
  • Payment information (processed securely by third-party providers)

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about purchases or inquiries
  • Provide customer support
  • Send updates or promotions (only if you opt in)

Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

  • Payment processors
  • Shipping and logistics partners

These partners are required to keep your information secure and confidential.

Data Security

We take reasonable measures to protect your personal information and prevent unauthorized access or misuse.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.